ANP 8 Quick start guide

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Frequently Asked Questions


Smartphones: In the moving map, click on the 3 dots > Map > Maps > Click on the charts to enable them.

Tablets: In the moving map, click on Map > Maps > Click on the charts to enable them.

You can change the order in which the maps are displayed by dragging them up or down on the following menu:

Smartphones 3 dots > Map > Maps: > Drag the map

Tablets: Map > Maps > Drag the map


Please check that you are connected with your device to your Air Navigation account (Configuration > Account).

Then restore your products: Configuration> Installed data > Restore > Click on the charts/package to download them.


Of course. You simply need to connect with the same Air Navigation Pro account that you used in your first device. You will be able to restore all the purchases you made in your first account.

In the application, make sure that you are connected with the same account (Configuration > Account).

And then restore your purchases: Configuration > Installed data > Restore.


You can remove devices instantaneously by opening Air Navigation Pro and selecting the option Configuration > Account > Log out. In case you no longer have access to the device, you can revoke it via the Air Navigation Services Website. Revoking the device from the website can take up to one week. This limitation is set to restrict account sharing and piracy. For immediate assistance, please send your request through our support.


Besides having access to the database monthly updates of waypoints and airspaces, new subscribers will get access to the AD-Information sheet as well as the Interactive NOTAMs. The AD-Information sheet is a PDF generated file for every airport in Air Navigation Pro. The PDF contains extensive information like detailed runways and frequencies information, opening times, fuel and oil availability, local restrictions and contact information.


Air Navigation Pro Subscriptions acquired through Air Navigation Services are managed via PayPal. To manage or cancel your subscription log in to your PayPal account. Click on your profile > Payments > Manage automatic payments > Show active > Air Navigation Pro > Cancel.

For iOS subscriptions: Go to Appstore > Your Profile > Subscriptions > You can select another one or cancel it.

For Android subscriptions, go to Play Store > your profile > Payments and subscriptions > Subscriptions > Air Navigation Pro.


Yes, as long as the refund period has not been exceeded. It's 180 days for PayPal, 90 days for Apple and Android.

Purchases that have been made through the Air Navigation Services website are managed by PayPal. Please contact us at support@airnavigation.aero and make sure to attach the PayPal purchase confirmation you received via e-mail. Our agents need the transaction number in order to proceed with the refund.

Purchases made through the App Store are managed by Apple. Visit reportaproblem.apple.com to request a refund.

Purchases in the Android Play Store can be refunded within two hours in the play store. After this period, contact us at support@airnavigation.aero and send us the purchase confirmation with the GPA number (GPA…-…-…-…)."


You can find our manual here. For the moment, it's available in English.


We found an issue with pre-existing users that the account is not being recognized on Android devices. If this is the case, to validate your account please send us at support@airnavigation.aero screenshots of the history with the date of the purchase that you can find here

You can log in to your account by visiting https://airnavigation.aero. You can change your password and personal information by clicking on 'My Account', then 'Profile' and finally 'Edit'. Under the Menu 'Devices' you can revoke devices you have no longer access to. Revoking the device from the website can take up to one week. This limitation is set to restrict account sharing and piracy. For immediate assistance, please send your request through support@airnavigation.aero.

If you have forgotten your password and can no longer log in, click on 'Connect' and then 'Recover Password'. You will receive a message to your associated e-mail with a link. Clicking on this link will allow you to set a new password.

Remember that the username and password are case sensitive and don't allow special characters. Changing your email address can be done immediately by going to https://airnavigation.aero and logging in to your account. Go to Account > Profile > Change Email. If you don't have access to your account, please send your request through https://support.airnavigation.aero/.

For your concerns, visit our support desk.


support.airnavigation.aero

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English-written questions will be handled faster.

Air Navigation Pro training partner

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Swiss Aero Pro is a company founded in 2013 by airline pilots and flight instructors. The passion and expertise acquired over the years, allow us to ensure a reactive and high-quality service. We know the needs but also the constraints of our customers.

That's why we offer a variety of customized courses. We train individuals and companies to use Air Navigation Pro application, which combines: Safety, Precision, and Comfort. We can welcome you to our office in Switzerland (Payerne - LSMP), or we can also visit you at your workplace or your home.

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External Plugins

Some extra plug-ins are mandatory to pair Air Navigation Pro with your simulator, you can download them here. Install them on your computer after downloading them.


X-Plane for Air Navigation Pro < 8.1


PREPAR3D

Chart Legends

Some extra plug-ins are mandatory to pair Air Navigation Pro with your simulator, you can download them here. Install them on your computer after downloading them.


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